1. General Information
a) Introduction

Thank you for your interest in our website and our online services. Protecting the data of our visitors and users, and using it in ways our visitors and users expect, is one of our top priorities. In this regard, the following policy is designed to inform you about the processing of your personal data and your rights related to this processing, in accordance with the Law on Personal Data Protection and other applicable legal regulations.

b) Controller
We, MEDICAGENT, are the data controller under the Law on Personal Data Protection and therefore responsible for processing your personal data.

c) Data Protection Officer
You can contact our Data Protection Officer using the following contact details: Address: Kozara St. 13B, 1000 Skopje, Phone: +389 (0)76 219 2138, Email: contact@medicagent.mk
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2. Processing of Personal Data When Using Our Website
When you use our website, your visits are logged in our system. The logs may store your device's current IP address, the date and time of access, browser type, your device's operating system, and the pages accessed. We collect this data to optimize and improve our website and online services. The legal basis for this processing is our legitimate interest in protecting the website and improving the quality of our services.

Additionally, during certain online activities such as registrations, surveys, applications, online orders, etc., we store the personal data you provide during those processes. The legal basis for processing this data is the execution of a contract. In order to protect this data appropriately, we have implemented several measures, including: encryption, secure passwords, access control, segregation of duties, etc.

a) Contact/Offer Form
If you wish to contact us, you can do so via the contact form. The personal data you submit through the contact form will be processed solely to respond to your inquiry. Completing and submitting the form represents affirmative action through which you give us consent to process the data provided therein.

b) Cookies
To simplify and enhance your experience on the website, as well as to enable the use of certain features, we use "cookies." Cookies are small text files that may be stored on your device. Some of the cookies we use are deleted after the browser session ends. Other cookies remain on your device and allow us or our partners to recognize your browser upon your next visit. To learn more about how we use cookies, you can access our Cookie Policy.

c) Data Recipients
In the process of providing services, we may use third-party companies to process your personal data. These third parties may be located within or outside the European Union (EU) and the European Economic Area (EEA). We ensure that these third-party companies process personal data in compliance with European data protection laws in order to guarantee an adequate level of data protection. We do not transfer personal data to other recipients unless we are legally obliged to do so.

d) Data Retention Period
Your personal data obtained through our website is retained as long as it is necessary to fulfill the purpose for which it was collected. Exceptions to this rule occur when we are legally obligated to retain your data for the purpose of providing information to government authorities, such as tax and financial services. In such cases, legal data retention periods must be observed, which may be 5 or more years for certain data. Also, retention periods may be extended due to our legitimate interest, for example, to ensure security, prevent abuse, or prosecute criminal offenders.

3. Your Rights
As a data subject, you may contact us regarding data protection in order to exercise your rights. Your rights are as follows:
• The right to obtain information about data processing and a copy of your data;
• The right to request correction of inaccurate data or completion of incomplete data;
• The right to request the deletion of personal data;
• The right to request restriction of data processing;
• The right to receive your personal data in a structured, commonly used, and machine-readable format and the right to request the transfer of this data to another controller;
• The right to object to data processing;
• The right to withdraw your consent at any time to stop the processing of data based on your consent;
• The right to lodge a complaint with the competent supervisory authority: “Personal Data Protection Agency”